Are you being served ? : new tools for measuring service delivery / Samia Amin. - Washington D.C. : World Bank, 2008. - 423p PBK ISBN: 9780821371855 Standard No.: 6610 [old SOUL v1.0 record id] Subjects--Topical Terms: Health servicesEducation - Services Dewey Class. No.: 362.1 / Sa 41 a