TY  - BOOK
AU  - Amin,Samia
AU  - Das,Jishnu
AU  - Goldstein,Markus
TI  - Are you being served ? : new tools for measuring service delivery
SN  - 9780821371855
U1  - 362.1 
PY  - 2008///
CY  - Washington D.C.
PB  - World Bank
KW  - Health services
KW  - Education - Services
ER  -