Call center and human resource management : a cross national perspective / 
Steephen Deery. 
 - Houdmills :  Palgrave,  2004. 
 - 295p 
<br/><br/> HB 
<br/><br/><label>ISBN: </label>1403913048  Lb 10.00 
<br/><br/><label>Standard No.: </label>712  [old SOUL v1.0 record id] 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Human Resource Management
<br/><br/><label>Dewey Class. No.: </label>658.3  / D 34 c